Refund policy

ALL SALES ARE FINAL

1. Refunds and Returns

Due to the perishable nature of our artisan chocolates and food safety considerations:

  • All sales are final, except for exceptions required by applicable law.
  • We do not offer refunds, returns, or exchanges due to changes of mind or personal preferences.
  • Refunds or exchanges are not available for products that have been improperly handled or stored after delivery.

2. Custom Orders and Cancellations

  • Custom orders cannot be canceled once production has begun.
  • Orders also cannot be canceled after receipt of the 50% deposit of the total order amount, except where applicable law provides a right to cancel or another remedy.

3. Shopify Order Corrections

If you identify an error in your order after completing your purchase:

  • Contact us as soon as possible at sari@origenchocolat.com.
  • Request the correction within the first 24 hours after purchase.
  • Include your full name, order number, and a clear description of the requested change.

All corrections are subject to product availability and whether the order has already entered preparation or shipping.

4. Incorrect Products

If you receive a product different from the one you ordered:

  • Inspect your order upon receipt and compare the products received with your order confirmation.
  • Notify us immediately. When possible, inform the person responsible for delivery.
  • Send a WhatsApp message to 787-667-4947 or email sari@origenchocolat.com.
  • Include your full name, order number, a description of the error, and photographs of the product received and its packaging.
  • Origen Chocolat will review the information to determine whether an error occurred during order preparation or delivery.
  • If an error is confirmed, we will coordinate an exchange, subject to availability. If the correct product is unavailable, we will arrange an alternative delivery date or another appropriate remedy.

5. Damaged Products During Transportation or Delivery

Origen Chocolat carefully prepares and packages its products. However, damage, deterioration, or delays may occur during transportation due to factors such as heat, impacts, crushing, or improper storage.

Reporting Issues

Customers should inspect their orders as soon as they receive them and report any damage or product-related issues as soon as possible via WhatsApp at 787-667-4947 or by email at sari@origenchocolat.com.

Notifications must include:

  • Full name.
  • Order number.
  • Detailed description of the issue.
  • Photographs of the affected product and its original packaging.
Evaluation and Resolution

Origen Chocolat will evaluate each case individually. When appropriate, we will coordinate a product replacement or provide the applicable remedy in accordance with product availability and applicable law.

We are not responsible for damage or deterioration caused by improper handling or storage after delivery, including prolonged exposure to heat, direct sunlight, or excessive humidity.

This provision does not limit any consumer rights or remedies available under applicable laws and regulations in Puerto Rico.

6. Legal Compliance

This Refund Policy shall be interpreted and applied in accordance with the consumer protection laws and regulations in force in Puerto Rico, including applicable provisions of the Department of Consumer Affairs (DACO).

By completing a purchase, customers acknowledge and accept this Refund Policy without waiving any rights or remedies available to them under applicable law.